FAQs

Titxi is a general store for practical finds across Home & Living, Comfort & Wellness, Everyday Essentials, and Gifts & Seasonal. Browse our collections to see what is currently available.

Check the description, available options, dimensions, and any size or usage guidance on the product page before ordering. If you need help, email support@titxi.com with the product name and your question. Our return policy covers an incorrect size delivered; it does not list choosing the wrong size as an eligible return reason.

Yes. You can cancel within 24 hours of placing your order for a full refund. Email support@titxi.com with your order number and a cancellation request. We process the refund right away; the time it takes to appear in your account can depend on your payment provider. The policy does not offer cancellation outside this 24-hour window.

We offer worldwide shipping. We also ship to PO boxes and military APO/FPO addresses.

Yes. Orders of $80 or more qualify for free standard shipping to the United States. International orders and express shipping are charged at checkout based on destination and service selected.

Shipping costs vary by destination and the number of items you purchase. US orders over $80 ship free (standard). For all other orders, add your items to the cart, proceed to checkout, and enter your mailing address to see the exact shipping charge before paying.

Orders are typically prepared and dispatched 5–7 business days after purchase. Standard transit time is additional: 5–10 days for domestic shipments and 7–15 days for international shipments. These processing and transit estimates are separate; transit starts after dispatch. They are not guaranteed arrival dates.

A single order cannot be delivered to multiple addresses. Please place a separate order for each delivery address.

International shipments from the US are sent DDU (Delivered Duty Unpaid). We do not collect VAT. Any applicable taxes, duties, and customs fees are the recipient's responsibility. Contact your local customs office for information about charges in your destination country.

Email support@titxi.com with your order number and delivery question. When checking the timing, allow for both the 5–7 business day processing period and the additional standard transit estimate.

We accept requests if your item arrives damaged or faulty, differs from the item ordered, or is delivered in an incorrect size. Contact us within 30 days of delivery and include your order number and clear photo evidence. For the complete terms, see our Refund Policy.

No. It is the deadline for requesting a return or refund for the issues listed above. Our policy does not offer a 30-day trial or list change of mind as an eligible return reason. For a change-of-mind cancellation, contact us within 24 hours of placing the order.

The item must be unused and in its original condition, with all original packaging materials. If it arrived damaged or faulty, keep it unused, retain the packaging, and take clear photos of the issue for your request.

Email support@titxi.com with your order number, a short explanation, and clear photos. Contact us for the return instructions and destination before sending the package. Pack the item securely and include your order confirmation or original receipt, plus a short note stating whether you are requesting a refund or exchange.

The customer is responsible for return shipping costs. Original shipping fees are non-refundable on returns. If a replacement of the same item is arranged, a shipping fee also applies. The 24-hour cancellation provision offers a full refund and is separate from these return terms.

Exchanges are available for items that arrive damaged or defective. For a replacement of the same item, email support@titxi.com. A shipping fee applies. Our policy does not list exchanges for a different style or size preference.

For returns valued over $75, we recommend a trackable shipping service or shipping insurance. We are not responsible for lost return shipments, and a refund cannot be issued unless the returned item is received at our facility.

After receiving and inspecting your return, we will email you to confirm receipt and tell you whether the refund has been approved. Approved refunds are issued to your original payment method.

The time it takes for an approved refund to appear depends on your bank or card provider. Our policy does not specify a fixed posting time.

First review your bank statement or payment app. Then contact your credit card company and bank to check for posting delays or pending holds. If you still need help after those checks, email support@titxi.com with your order number.

If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received. If it was not marked as a gift, or was originally shipped to the purchaser, the refund goes to the original buyer. The same return eligibility and conditions apply.

Email support@titxi.com. Our support hours are Monday–Friday, 8:30 AM–5:30 PM (UTC−8). Include your order number for order-related questions.

Our contact address is 30 N Gould St Ste N, Sheridan, WY 82801, US. For a return, contact support for instructions and confirmation of the return destination before mailing an item.

Read our Shipping Policy for shipping charges, delivery estimates, and customs information, and our Refund Policy for cancellations, returns, exchanges, and refunds.